FIOR Training Course Portfolio


FIOR – TRAINING COURSE PORTFOLIO

The standard FIOR training course portfolio  is listed below or can be downloaded here. The training events can be delivered in the clients own premises or alternatively, FIOR can provide full training facilities at Scion House, University of Stirling and these can be costed on an individual basis.

FIOR Directors would be delighted to meet with prospective clients to discuss their individual requirements on a no fee basis.

FIOR have delivered this training throughout the UK as well as internationally in Dominican Republic, Falkland Islands, Malaysia, Singapore and Spain.

INCIDENT MANAGEMENT

FIOR trainers are trained critical incident leaders, who have experienced the real thing, and who can assist your organisation to select and train the right managers to become positive leaders in the high pressured environment of emergency situations. Their approach based on merging theory with tradecraft and the provision of a toolkit to assist those leaders to effectively handle a critical incident is unique in the market place. An excellent manager does not automatically possess the leadership qualities to succeed in a critical incident. FIOR can provide training which assists Gold, Silver and Bronze players to succeed in their roles.

The listed training events will not only prepare your staff to manage critical incidents and stop those incidents becoming disasters but will also prepare them to seamlessly move into the Preparing Scotland Integrated Emergency Management structure utilised by the emergency services and government agencies in a declared major incident.

Gold / Strategic (maximum of 10 attendees)

  • 3 hour session
  • Roles & responsibilities of Gold
  • Awareness session and practical tradecraft in regard to organisational Incident Response Plan
  • Decision log training
  • Their individual role within an Integrated Emergency Management incident as laid out in the Scottish Government guidance of ‘Preparing Scotland’
  • Experiential session with proven Gold leads

Silver / Tactical / Incident Manager (maximum of 10 attendees)

  • 7 hour session
  • Contextual setting – Importance of People & Planning
  • Individual introspective leadership profile & development exercise
  • Leadership
  • Golemans’ theory of leadership as an ‘array of golf clubs’
  • Leadership approaches
  • Action Centred Leadership
  • Establishing command & control
  • IIMRAC briefing tool
  • Delivering effective Incident Management Team meetings
  • Information handling
  • Probing question & active listening techniques
  • Assertive communication
  • Emotional intelligence
  • Decision Making
  • Confirming your own decision making style – strengths & weaknesses
  • Converting the Rational Decision Making Model to the incident environment and a Recognition Primed approach
  • Logging & recording key decisions
    • Roles & responsibilities of a loggist
  • Requirements for a key decision log
  • How to record key decisions
  • Summarising key components of the above within an interactive series of discussions around a ‘real’ incident within the petro-chemical industry.

Attendees to the course will be provided with a memory stick containing supporting material for each of the listed outcomes and a completion certificate.

Bronze / operational / Incident Team members (maximum of 10 attendees)

  • 4 hour session
  • Their individual role within an Integrated Emergency Management incident as laid out in the Scottish Government guidance of ‘Preparing Scotland’
  • Leadership approach
  • Awareness session and practical tradecraft in regard to the organisational Incident Response Plan

Loggist Training (maximum of 10 attendees)

  • 3 hour session
  • Awareness of the Integrated Emergency Management approach as laid out in the Scottish Government guidance of ‘Preparing Scotland’
  • Role and responsibilities of a loggist.
  • Legal requirements of maintaining event and key decision logs.
  • Interactive exercise / discussion in regard to the recording of information, meeting actions and key decisions within the pressured environment of a critical incident.

Tabletop / Simulation Exercise (single or multiple groups)

The simulation exercise will be designed to test the following –

  • To develop the confidence of staff who are expected to occupy key roles in an incident
  • The individual roles & responsibilities as they are currently planned for the –
  • ERT lead
  • Emergency Services Liaison Lead
  • Evacuation Lead (accounting of staff & development to Off Site evacuation)
  • Fire Wardens
  • Security approach
  • Identification of specific challenges or amendments which may be required to current planning.

Structured Debriefing (2 hour session plus Structured Debrief Report)

Generally debriefing is considered to be inconsistent and at times of dubious value often contributing a lack of confidence in the process. Introducing consistency through ‘structure’ and an ethical approach can change attitudes towards debriefing.

FIOR offers a ‘Structured Debriefing’ service delivered on site within days of an incident. Structured Debriefing is a disciplined but flexible technique for learning through reflection by sharing experiences, gathering information, and developing ideas for the future.’ It is best undertaken in small groups of up to but not exceeding 12 and the debrief itself will be completed within an hour.

Organising a Structured Debrief – this is simple and can be achieved quickly. Firstly it requires a discussion between the sponsor and FCIOR debriefers to establish the remit of the debrief. The debrief itself requires only the attendance of the participating group and will be concluded within an hour therefore having very little impact on staff being away from their primary functions.

Once complete the FIOR debriefer will write up a formal report generally within 24 to 48 hours of the debrief which will be provided to the sponsor to reflect on.

ESTABLISHING EFFECTIVE COMMAND & CONTROL IN A CRISIS

 Training Module – 3 hour training inject

In August 2013 FIOR were approached by the Business Continuity management of a global utility company to develop and deliver a 3 hour training session to middle and senior managers who in a crisis took up the position of Incident Management Team leads.

The client required this training inject following common feedback from incident debriefs to the effect that incident leads were experiencing difficulty in making the leap from day to day business leadership of their teams to controlling the often chaotic initial environment of a critical incident utilising a more authoritative leadership approach.

FIOR developed a 3 hour training module incorporating the theory and tradecraft of establishing effective command and control in the initial period of a critical incident. This module incorporated theory, tools and interactive exercises to drive home the training outcomes. Training material utilised, i.e., PowerPoint, were co-branded with FIOR and the utility company logos. FIOR retained the intellectual rights to the training content.

Training Outcomes of the developed module –

 Staff attending the training module will be provided with the following knowledge –

  • Refresh their understanding, and the requirements, of the organisational Policy and Principles pertaining to Business Continuity and in particular the organisational initial response to a critical incident;
  • Improve their understanding and delivery of effective command and control tools and tradecraft;
  • Develop their approach to problem solving and decision making;
  • Improve current skill possession, or learn new approaches, in the context of communication both internally within the Incident Team and externally and;

The training content utilised an interactive approach and experiential learning based on the past real life experience of the trainers.

Since August 2013 FIOR have delivered numerous training injects as described above to engineering and operational staff across a range of power stations in Scotland and the north of England in addition to the retail and marketing staff located across the central belt of Scotland. The feedback from staff attending the training module has been excellent.

FIRE SAFETY

Legislation to improve fire safety in non-domestic premises in Scotland is now in force. Part 3 of the Fire (Scotland) Act requires anyone who manages, operates or has safety obligations for non-domestic premises to take steps to prevent and minimise the impact of fire. This includes owners, employers, employees, managers and other occupiers. Similar legislation is in place within other parts of the United Kingdom. 

Fire Warden Training – (maximum of 10 attendees)

Each session will deliver the following training outcomes –

On completion of this session, candidates will fully understand their fire responsibilities at their place of work. All delegates receive a comprehensive course handbook and a certificate of completion.

Subjects covered includes –

  • Fire Legislation
  • Definition of the responsible person
  • Duties of a competent person
  • Fire risk assessment – reducing the risk
  • Basic fire prevention
  • Chemistry of fire
  • Classes of fire
  • Common causes of fire
  • How fire spreads
  • Hazard Identification
  • Managing people with special needs in your building
  • Evacuation procedure
  • Fire-fighting equipment
  • Co-operation with the emergency services
  • Daily and Weekly Fire Checks
  • Record Keeping
  • Dangerous substances and flammable materials
  • The course will be supported with various video clips demonstrating the different effects and the serious nature of fire.

Attendees will also be given the opportunity of practical hands on training incorporating the use of fire extinguishers or methods of leaving smoke filled rooms (this training does not involve smoke but utilises specialist lighting equipment and visors.

Basic Fire Safety Training – (maximum of 10 attendees)

This 3 hour course was created for all employees within the workplace and on completion of this session, attendees will fully understand their fire responsibilities at their place of work. All delegates receive a comprehensive course handbook.Subjects covered include -Ø  Fire Precautions Regulations/LegislationsØ  Chemistry of fire and how fires spreadØ  Common causes of fireØ  Safety features within buildings

Ø  Action on discovering a fire

Ø  Calling the Fire Service

Ø  Hazard spotting/hazard reduction

Ø  Fire Notices

Ø  Fire extinguishers: Practice and theory

Attendees will also be given the opportunity of practical hands on training incorporating the use of fire extinguishers or methods of leaving smoke filled rooms (this training does not involve smoke but utilises specialist lighting equipment and visors.

Specialist Fire Warden Training – Care Homes – (maximum of 10 attendees )

As a consequence of the expertise and experience possessed by FIOR staff the company is well placed to offer a quality fire safety service to operators within the Care Home sector – a sector that possesses a unique set of fire safety risks.

This 3 hour course will include –

Fire Legislation -Fire (Scotland) Act 2005

Fire Safety Provision -Fire guide, Means of escape, Fire warning systems, Fire fighting equipment.

Fire Science – How fires build and spread, Backdrafts.

Preventative Fire Inspections

  • Hazard spotting
  • Common faults
  • Regular maintenance (housekeeping).

Fire Evacuation Procedures

  • Behaviour of people evacuating
  • Safe evacuation methods and key points
  • Staff/Warden roles and responsibilities
  • Factors in a controlled evacuation
  • Evacuation methods
  • Personal emergency evacuation plans.

Fire Fighting Procedures

  • Fire facts
  • Fire products
  • Classification of fires
  • Fire spread.

Main Causes of Fire – How fires start and develop, Classes of fires.

Portable Fire-Fighting Equipment

  • Main types of extinguisher
  • Suitability of agents
  • Using the PASS formula for the safe use
  • Practical fire fighting with water and carbon dioxide extinguishers.

Attendees will also be given the opportunity of practical hands on training incorporating the use of fire extinguishers or methods of leaving smoke filled rooms (this training does not involve smoke but utilises specialist lighting equipment and visors.

Contact us now for a free, no obligation appointment to discuss your individual requirements – carol.holden@fior.org.uk

DIPLOMA OF INTEGRATED EMERGENCY MANAGEMENT

FIOR have joined with the University of Stirling to launch a Diploma of Integrated Emergency Management on a part time distance learning basis over 22 weeks.

The Diploma programme will be recognised by the University of Stirling and successful candidates will be granted advanced standing to the University’s Postgraduate certificate or MSc. in Professional Learning & Leadership.

Single monthly tutorial days will be held within the University of Stirling and will commence at 9.30am and finish at 6pm for Outcomes 1-5. Students will be expected to spend 8-12 hours per month on private study. The final Exercise event will also be located within the University and is a 3 day residential exercise with working hours between 9am and 5pm.

The attendance fee for the Diploma is an all-inclusive charge of £1795 plus vat covering all tutorial days (refreshments and lunch, the 3 day Exercise (including lunches and refreshments) and all learning materials.  A non refundable deposit of £200 is required to reserve a place on the next course.

The Diploma can also be delivered in house to minimum numbers of 8 students at a reduced negotiable rate.